When it applies

The guarantee runs from the candidate's start date for the Guarantee Period listed below. If they leave or are let go for an acceptable reason during that window, we begin a free replacement search.

For part-time placements, the Guarantee Period is the same proportion of 90 days as the contracted hours are of 38. For example, 19 hours per week (0.50 FTE) carries a Guarantee Period of 45 days.

Acceptable reasons

The guarantee applies when a placed candidate leaves, or is let go, for one of these reasons:

• Serious misconduct
• Poor performance
• Resignation
• Abandonment
• Retirement

What's not covered

The guarantee doesn't apply if the departure is due to any of the following:

• A material change to the role, duties, or location from what was agreed.
• A change to the agreed compensation package after acceptance.
• Your conduct creating an untenable working environment.
• The placement invoice not being paid within the agreed terms.
• You failing to notify us in writing within 5 working days of the departure.

When it's paused

If the placement invoice isn't paid by Day 22, the guarantee is paused until the invoice and any interest are paid in full.

Time spent paused still counts toward the Guarantee Period. That's why we send reminders on Day 15 and Day 21, so nothing catches you off guard and your guarantee stays full-length.

Once payment clears, the guarantee resumes with whatever time remains.

How to request a replacement

Email clients@matchboxtalent.com.au within 5 working days of the departure with:

• The candidate's name
• Their start date
• The reason they left, or were let go

To activate the guarantee, the placement fee must be paid in full, and you must grant us a 4-week exclusive period to source a replacement. We'll confirm within 24 business hours and begin the replacement search.

If we can't find a replacement

If we can't source a suitable replacement within 6 weeks, we'll issue a credit note for 50% of the placement fee. The credit note is valid for 12 months against any future permanent placement. It isn't redeemable for cash.

The guarantee covers one replacement search only. The replacement candidate isn't covered by a further guarantee, and the guarantee doesn't apply if it's already been used for the same role.

Why we offer this

Because we stand by our vetting. A recruitment fee is a real investment for an SME, and we believe the risk should be shared. If our match doesn't hold, we don't walk away.

Full terms are in the Service Terms, section 13.