Referral Terms

Short version: refer a business or a candidate. If they're new to us, they sign or get placed, and the placement sticks, you get a reward. No fine print beyond what's on this page.

01Who can refer

Anyone can submit a referral, except:

• Matchbox Talent personnel and their immediate family.
• Anyone involved in the hiring decision for the referred role.
• Anyone who has access to the referred candidate's details in a professional capacity, without that candidate's permission.

You must be 18 or over to receive a reward. If you are under 18, you can still submit a referral, but we will pay the reward to a parent or guardian.

You do not need to be a client or a candidate of Matchbox Talent to refer someone. Referrals from the public are welcome.

How many you can submit

There is no limit on how many referrals you can submit over time, but we cap how many can be open at once. You may have up to three unresolved referrals at any time.

Three is deliberately low. If you have more than three in play at once, we will ask you to wait until one of them resolves before you send the next.

A referral is unresolved until it either results in a placement that passes its Guarantee Period, or lapses 12 months after submission. Once a referral resolves, that slot frees up and you can submit another.

Referrals must be genuine

Please only refer people or businesses you know personally or professionally. Do not submit names gathered from directories, social media, databases, or anywhere else.

We may ask how you know the person you referred, and we may confirm with them that they agreed to be referred. If we cannot satisfy ourselves that a referral is genuine, we will not process it and no reward is payable.

Bulk or automated submissions are not eligible. If we receive what looks like a bulk submission, we will reject the whole batch.

02The rewards

We offer two referral rewards. They are separate, and each has its own rules.

A qualifying placement is:

• A permanent role, full-time or part-time.
• A fixed-term contract of 3 months or more.

Fixed-term contracts of 1 to 2 months do not qualify. The placement fee on those is too small to support a reward, and the Guarantee Period is only 30 days.

The two rewards are paid in different forms because they go to different recipients. Businesses receive a bank transfer, an invoice credit, or a donation to a charity of their choice. Individuals receive a gift card, which avoids the need to collect bank details and keeps the arrangement as a personal thank-you rather than a commercial payment.

03What counts as a valid referral

New to Matchbox Talent

The referred business or candidate must be new to Matchbox Talent. We determine this by checking our records at the time of submission.

• A candidate is new if they have not been in our database and have not been submitted to a client in the previous 12 months.
• A business is new if it has not engaged us in the previous 12 months, whether for a placement, a Sourcing Only assignment, or any other paid service.

If you are not sure whether someone qualifies, ask us before you submit. We would rather tell you upfront than disappoint you later.

Consent to share

You must have the permission of the person or business you are referring before you send us their name, email, or any other details. We will only contact them about the referral, and we will tell them who referred them.

If you do not have permission, do not submit the referral. If you submit one anyway, we will delete it and you will not be eligible for a reward.

Not already in progress

A referral is not valid if, at the time you submit it:

• The candidate or business is already in our database or has already been introduced to a client by us.
• The business is already in active discussions with us about a role.
• The candidate has already applied directly to a role we are advertising.

If you refer someone who is already known to us, we will tell you. We will not pay a reward for a referral that is not new.

One reward per person or business

Only the first valid referral we receive for a given person or business counts. If two people refer the same candidate on the same day, the earlier submission wins. We record submissions by timestamp.

A reward is payable once per person or business placed. If a candidate you referred is placed, finishes, and is placed again through us later, the reward is only payable for the first placement.

04How to submit a referral

Use the referral form on the relevant page:

• Business referrals: the form at the bottom of matchboxtalent.com.au/employers/.
• Candidate referrals: the form at the bottom of matchboxtalent.com.au/candidates/.

For a business referral, you will need to provide your name and email, the business name, and the name and email of your contact there.

For a candidate referral, you will need to provide your name and email, and the candidate's name and email.

You must also confirm that you have permission to share their details.

Referrals submitted by any other method, including by phone, in person, or through social media, do not count. We need the form so we can record the submission accurately.

If you have trouble with the form, email admin@matchboxtalent.com.au and we will help you submit it.

05When and how rewards are paid

Timing

We pay referral rewards once the placement has passed its Guarantee Period. The Guarantee Period is the window during which a free replacement applies, and is set out in our Service Terms, section 13.

The placement must occur within 12 months of the referral. If no qualifying placement happens in that window, the referral lapses and no reward is payable.

If the candidate leaves before the Guarantee Period passes, for any reason, no reward is payable.

Business Referral Reward

When we contact you to arrange payment, we will offer three options and you choose whichever suits you:

• Bank transfer. Paid to the account you nominate. We will email you to confirm your details before we pay. If your business is GST-registered and you would prefer to invoice us for the referral fee, we are happy to pay against your invoice instead.
• Invoice credit. If you are an active client, we can apply the $300 as a credit against your next Matchbox Talent invoice. This is only useful if you expect to hire through us again, so it is offered at payment time rather than assumed.
• Charity donation. We donate $300 to an Australian charity of your choice and send you confirmation of the donation. Please note: this is a gesture from us. The donation is made from Matchbox Talent's funds, so it is not structured as a tax-deductible donation in your name. If you want the deduction, choose the bank transfer and donate it yourself.

There is no default. If you do not tell us which you prefer, we will ask once, then pay by bank transfer if we do not hear back within 14 days.

Candidate Referral Reward

Paid as a general retail gift card, issued digitally. We will email the gift card to the address you provided. Gift cards are subject to the issuer's terms and conditions. We are not responsible for a gift card that is lost, stolen, or expires before you use it.

The Candidate Referral Reward is only paid as a gift card. If you would prefer we donate the $250 to a charity instead, email admin@matchboxtalent.com.au and we will arrange it.

Tax

Referral rewards may be taxable income in your hands, depending on your circumstances. We do not withhold tax and we do not provide tax advice. If you are a business and would prefer to invoice us for the referral fee, we will pay against your invoice and you can account for it in the normal way.

Charity donation option: the donation is made from Matchbox Talent's funds, and the receipt is issued to Matchbox Talent. It is not a tax-deductible donation for you. If you want to claim a deduction, take the bank transfer and make the donation yourself so the receipt is in your name.

06When we don't pay

No reward is payable if:

• The business does not sign a placement agreement.
• No qualifying placement occurs within 12 months of the referral.
• The client does not pay their invoice, or the placement is cancelled or reversed.
• The referral was made in bad faith, or with false information.
• The referral was submitted as part of a bulk or automated batch.
• You exceeded the three unresolved referral cap.

We may also withhold a reward if we reasonably believe the referral was made in a way that breaches these terms or any other agreement you have with us.

No double-dipping

If the same business and the same candidate are both referred by you in relation to the same placement, only one reward is payable. You choose which one.

Referral rewards do not stack with other discounts or incentives unless we say so in writing. If you are also eligible for the Early Bird Credit or the Repeat Hire Discount as a client, those are applied separately to your invoice. Referral rewards are a fixed amount and are not affected by any discount.

If you choose the invoice credit option, it is applied as a separate credit and does not combine with the Early Bird Credit or the Repeat Hire Discount on the same invoice.

07Privacy and consent

We use the details you provide only to contact the referred person or business about the referral, and to administer the referral program. We do not add the referred person to a mailing list, and we do not sell or share their details with anyone else.

How we handle personal information more broadly is set out in our Privacy Policy. If you are referring a candidate, you may also want to point them to our Candidate Consent form.

If the referred person asks us to delete their details

If a person you referred asks us to delete their information, we will do so. If that happens before a reward is paid, the referral is cancelled and no reward is payable. This is not negotiable. Their privacy comes first.

08Changes and termination

We may change these Referral Terms, or end the referral program, at any time. When we do, the "Last updated" date at the top of this page changes.

If we end the program, referrals already submitted and in progress will be honoured under the terms that applied when they were submitted, provided the placement proceeds and passes its Guarantee Period. No new referrals will be accepted after the program ends.

We may refuse a referral, or decline to pay a reward, if we reasonably believe the referral breaches these terms or is otherwise not in the spirit of the program. Our decision is final.

09Governing law

These Referral Terms are governed by the laws of New South Wales, Australia. Any dispute arising out of or in connection with the referral program is subject to the exclusive jurisdiction of the courts of New South Wales.

Nothing in these terms excludes, restricts, or modifies any right or guarantee you have under the Australian Consumer Law.

10Contact us

Questions about the referral program, or about a specific referral:

• Email: admin@matchboxtalent.com.au
• Phone: +61 420 984 785

For how we handle personal information, see our Privacy Policy. For client fees and placement terms, see our Service Terms.